All membership benefits are for active members in good standing during the term of their membership.
Membership Services – All memberships include your choice of a one hour massage or facial each month
Additional Membership Massage and Facials Services – Members may purchase an unlimited number of additional services for their personal use at discounted rates.
Rollover Privileges – Members may rollover any unused services to the following month. Upon termination of your month to month membership, accumulated member service packages expire and are non-refundable 90 days after you cancel your membership, accumulated member services expire 90 days after the last day of a Prepaid Term Membership.
Retail Discounts- A 10% discount is given to all members on retail product purchases.
Membership Freeze Option – A membership may be frozen for a minimum of one month and a maximum of three months at participating locations.
Memberships can only be frozen two times in a 12 month period for a maximum of 3 months at a time. A membership must be unfrozen a minimum of 30 days before it can be frozen again. A “freeze fee” may apply.
Members can redeem accumulated services during a freeze but cannot utilize any additional membership benefits (i.e. bringing guests, gift card purchases, retail discounts).
A minimum of one EFT payment must have been made before a membership is eligible to be frozen
Memberships are non-transferable and non-refundable
Vilo Spa & Massage must be notified about any changes in address, contact information and/or credit card information.
Guests must follow spa rules and regulations. Vilo Spa & Massage reserves the right to refuse or discontinue services for any reason.
Vilo Spa & Massage reserves the right to modify/change spa rules, regulations, services and pricing with reasonable notice.
Twenty four hour advance notice is required on any appointment cancellation. Failure to do so will result in a fee equivalent to 50% of the cost of the scheduled service.
Vilo Spa & Massage is not responsible for lost or stolen property.